Help & support
Zhol support
Something is not working, a question is open, or you want to report something? Just write to me, I answer personally.
Contact
Email is fastest:
I usually reply within two working days. Please include your device, your iOS version and a short description of what happened.
Frequently asked questions
The connection to a room drops
Online games need an internet connection. After a drop you can return within a short grace period and your seat stays reserved. If it keeps happening, switching between Wi-Fi and mobile data usually helps.
I want to report a player
Any name can be reported or blocked from the player overview. Reported names are reviewed and removed if they break the rules. Blocked players will no longer be placed in a room with you.
My tip purchase was not credited
Tips are voluntary support and do not unlock any game content. If an amount was charged without a confirmation, write to me with the purchase date. Refunds themselves always go through Apple.
How do I get rid of the ads?
Ads are voluntary: they only run when you start one yourself for a bonus. They are never required to play.
I want my data deleted
Write to me with your display name. Profile, game progress and leaderboard entries will then be removed. The privacy policy explains exactly what is stored.
The game crashes or freezes
Please get in touch with your device and iOS version. It also helps to know whether it happens in single player against bots or only online.